Who We Are

Bookings can be made by phone or via email. If you email though, or leave a message when we don't answer, please ensure you receive confirmation of booking.

At Jovelles, we understand that things happen that can change your plans. We understand that this can happen at short notice. If your booking is cancelled less than 14 days prior to the book-in date, a $50 cancellation fee may be applied. If you have been able to give us more notice of cancellation, then there is no charge.

Payment can be made with cash, cheques, EFTPOS or credit card [Visa or Mastercard]. If payment is by credit card, there is a small additional charge. Payment can also be made by Direct Deposit if required. Please ask for details. Naturally, payments made this way need to be completed well in advance of the collection of your cat / kitten after boarding.

Although we try to maintain our opening hours, we can usually offer drop-off/pick-up outside of those hours if planned well in advance. Please make arrangements such as this when booking or dropping off so that our days can be planned to include collections/drop-offs outside of the usual hours.

After 45 years of cat breeding, we have become very experienced in administering medications, even to quite difficult cats. We are happy to administer medications as required for NO ADDITIONAL CHARGE. However, if we need to have 2 people in attendance in order to safely medicate, there will be a small additional charge of $5 per dose. Thankfully, this is usually NOT needed.

We try to maintain a cat's usual diet, but as you can imagine, with the variety available today, this might not only be difficult but also very expensive. We use only quality food products at Jovelles. We have fresh roo and beef meat, gourmet cans of food such as Purr, Dine, Fancy Feast etc. We also have Whiskas pouches and cans. We feed only premium biscuits, which is usually a mixture of a general everyday biscuit mixed with hair ball and dental biscuit varieties. This suits the majority of cats, but if your furr-person has a special requirement for his or her own biscuits, please bring them along. The same is the case for those who like to dine on prawns, fillet steak etc. We will provide foods such as lamb kidney etc if required, but if your cats desires foods outside of our usual menu, please bring it along and we can then maintain the same diet as you feed at home.​

If you bring along your brushes and combs, we are happy to groom your cat daily for no additional charge. If you require more specialised grooming, such as matt removal, bathing etc, this may be available at an additional charge.

At Jovelles, we use either Oz Pet or Kitter cat litter and trays. These are all-natural wood pellets that are very absorbent and are terrific for odour control. We find almost ALL of our guests are happy to use this system and they adapt to it very well. We also sell both the litter and trays, so if you think you might like to use this in your home, just ask. While the trays are a little expensive to start with, they save you significant amounts of money on a day-to-day basis. Just ask and we can demonstrate how the system works and show you how you can save money using this system.

Cats and kittens who come ​to holiday at Jovelles need to bring along their current vaccination certificate when dropping them off. We will record the details on the boarding sheet and ultimately onto the computer, so once you have shown the certificate, you do not need to bring it again until there has been a booster administered.

We request all cats and kittens coming to board be currently flea treated. Why? Because we don't want to get fleas in the cattery AND we don't want your cat to take them home again to your home. So, please apply a quality product such as Revolution. Advantage, Comfortis or similar to make sure your feline doesn't bring any friends along on holiday or when heading home. If we find a cat / kitten has fleas soon after booking in, we will be required to treat them and this will be billed to the owner.

At Jovelles, we believe that ALL pet cats / kittens should be desexed so that they can be safe from unwanted litters, are less likely to roam and be caught up in fights with neighbouring cats, and of course, so they generally do not mark their territory [spray] when they are desexed. While we will accept kittens that have not been desexed, once they are adults [at 9 months of age], we require ALL boarders to be desexed. Be kind to your furr-person, desex them early.